AI-manager for customers 24/7

AI-manager is an assistant that responds to customers first: around the clock, in seconds and in your tone. His task is not to "communicate", but to bring the appeal to the next step: specify the task, choose a relevant service, collect a contact and pass the prepared dialogue to the manager.

In a business with a lot of repetitive questions, this removes hours of red tape and saves calls that come in at night and on weekends. According to our observations, the biggest loss is not a "bad script", but silence for several hours: during this time, a person manages to write to three more companies.

The key difference from a regular chatbot is flexibility. AI understands a question phrased in any way, not just a button click. But that is why it should be limited: it should answer only from your knowledge base and honestly convey to the person everything that is not there.

How we train AI on your business

We collect a knowledge base: services, prices or principles of pricing, working conditions, geography, deadlines, guarantees, frequent objections and correct answers to them. We add the tone of communication - how you address the client, what you can promise and what you can't.

AI does not invent everything that is not in the database: in such cases, it says that it will clarify and calls the manager. The knowledge base can be updated without rework: the price or condition has changed - you edit the document, and the answers change from the next dialogue.

Where does he work?

On the website in the form of a chat, in Telegram and in channels available for integration. The logic and knowledge base are shared, so the client gets the same response regardless of where they wrote from.

The history of the dialogue is saved and transmitted along with the call, so the manager sees the context, not the bare phone number.

Qualification of appeals

The most valuable thing in an AI manager is not the answers, but the sorting. He determines what a person needs, collects a budget, a deadline and a contact, filters out clearly inappropriate appeals and marks the hot ones.

The manager starts work already with a prepared card, and not with "Good afternoon, tell me the price." This directly affects the speed of the reaction: the team spends time on those who are really ready to speak.

• Answers only according to the agreed knowledge base.
• Collection of needs, budget, term and contact.
• Transfer to a person where a person is needed.
• Source and subject tags of the request for analytics.
• Hints to the manager: what the client has already asked and what he is hesitating about.

Tone and limits of responsibility

AI should speak the way your company speaks. Too official a tone in beauty looks cold, pan-fraternal in B2B — frivolous. Therefore, we describe the tone with examples: a couple of real, correct dialogues work better than a page of rules.

Separately, we record what AI is not allowed to do: promise deadlines, give discounts, confirm availability, comment on sensitive topics. These limits are the main reason why such an assistant can be allowed to visit clients at all.

Risks and controls

The main risk of AI is to confidently tell a lie. We reduce it with three things: hard rules, limiting answers to the knowledge base, and handing over to a human when there is a lack of data.

Plus logs: you can see exactly what the AI answered and you can correct the wording. For sensitive topics — medicine, finance, legal issues — we prescribe separately what AI has no right to assert at all.

How he works together with the team

AI doesn't take work away from managers, it takes away the first hour of routine. The typical distribution is as follows: AI holds the dialogue until the moment when the task is understood and the contact is collected, then a person connects.

For night calls, AI closes the gap: the customer receives an answer immediately, and in the morning the manager sees a ready queue with noted priorities.

What it gives in numbers

Real changes that are visible the fastest: the first response time drops from hours to seconds, lost night calls disappear, and the number of identical questions to managers decreases.

Then - more dialogues brought to the application, because the person received an answer at the moment of interest, and not the next morning. We advise you to measure exactly this, and not "the number of messages".